1. Click on the account icon

  2. Click on Invoices

  3. Choose an action (View or Download)

  4. PAY - If you want to pay, you must download the file and click on the link shown on the bottom part of in the document

If you want to see your invoices, download them or simply see if your payment is processed, first you need to click on your account icon in the upper right corner. Afterwards you’ll see a falling menu where you should click on “Invoices”.

When you open the menu called “Invoices” you will be sent to another page which includes data such as the invoice number, your email, date, amount and actions you can do with the invoice such as view them or download them.

In this page you can also edit the credentials on the invoice. You need to click on the button Change Customer Details.

When you click on the button, it will open a pop-up page. There you need to fill in your details which you want on the invoice (such as name, company name, company email, etc.).

The way you fill it in the box will be the way it looks on the actual invoice.

Below you can see how an invoice from Expandi looks. You can see the period you’re paying for (1 month, from date to date), the amount you’re paying and in the bottom you have a link where you can pay (underlined).

To help you understand the invoice itself, here is a detailed explanation:

Every invoice is from date to date. Meaning, that if you create an account in Expandi on 2nd of March, you’re going to receive an invoice on the 2nd every month (2nd of April, 2nd of May, etc.). As you can see on the example below, the accounts of this person were created on the 2nd, this is why every month, on the 2nd, the person needs to pay in order to continue using Expandi.

You always pay one month in advance – on 2nd of February you’re going to pay for the period from 2nd of February until 2nd of March, for example.

However, many people add other accounts to the main admin account (meaning, that multiple accounts are run by the same admin). You can see an example of that below.

This person added an account on 5th of February. Instead of being charged when they add an account and being billed every month on the 5th (which will lead to 2 different invoices for one admin account), the charge for the new seat is added to the next invoice (meaning, from 2nd of March till 2nd of April).

On the invoice below you can see that the person initially had 3 accounts on 5th of February, then decreased the number to 2 later that day, then created 2 new accounts on 11th of February (making them 4).

Therefore, if you add a seat to your admin account after you pay for the following month, you’re going to be charged for that seat in the next invoice you receive.

You can also notice that there is “Remaining time” and “Unused time”. The remaining time is calculated as number of days left till you get your next invoice multiplied by price per day. In the example below, the first remaining time is from 5th of February until 2nd of March – 3 days have already passed from the last invoice and these accounts have not been used for the time being. This is why, these 3 days are deducted from the price as “unused time”.

In the last row, you can see the number of seats you are paying for in the following month.

In the video below, Amy explains how the invoices work as well.

Did this answer your question?